FAQ

General

What is Cyberduck?

Cyberduck is an open-souce server and cloud storage browser for Mac and Windows with support for FTP, SFTP, WebDAV, AMazon S3, OpenStack Swift, Backblaze B2, Microsoft Azure & OneDrive, Google Drive, and Dropbox licensed under the GPL.

Is Cyberduck free?

Cyberduck is free software. Free software is a matter of the users’ freedom to run, copy, distribute, study, change, and improve the software. If you find this programm useful, please consider making a donation. A donation would not only demonstrate your appreciation of this software but also help to advance development in the future. You receive a registration key and it will help to make Cyberduck even better!

Mac App Store

The presence of Cyberduck is important for the visibility of the project in particular for new and average users on the Mac platform. The caveat is that the donation key model is not supported in the App Store per the developer agreement. Software asking for voluntary contributions does not get approved. We have therefore opted to distribute Cyberduck in the App Store for a fixed price with no donation prompt. It is your choice to buy the version from the App Store or download from the website and opt in for a payment if you feel like. Cyberduck is libre (FLOSS) software and will remain so in the future.

Your purchase receipt from the App Store version is copied to the Application Support folder and recognized as a key when running any version of Cyberduck.

Windows App Store

The Windows Store does not support the donation key model. We have therefore opted to distribute Cyberduck in the Windows Store for a fixed price with no donation prompt. It is your choice to buy the version from the Windows Store or download from the website and opt-in for a payment if you feel like. Cyberduck is libre (FLOSS) software and will remain so in the future.

Troubleshooting

If you bought Cyberduck on Windows Store, but you are not allowed to use Cyberduck due to a Trial Expired error message, please execute the following steps to ensure that your local app license cache is up-to-date – a reinstall of Cyberduck via Windows Store does not refresh your license.

1. Press the Windows Key + R which opens the “Run” function.

2. Type in “WSReset” and press enter

3. Open the Windows Store

4. Select the user icon (top right)

5. Select the very top option (where the user profile picture is listed)

6. Select the account

7. Select Sign Out

8. Select the user icon (top right)

9. Select Sign In

If these steps are not resolving the trial expired message please follow these additional steps to ensure all packages are registered correctly.

1. Open Start, type PowerShell and open it as Administrator (Ctrl+Shift+Enter, Right-click “Run as Administrator”)

2. Copy Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

3. Paste it into the window

4. Run it and wait for completion.

Registration Keys

As a contributor to Cyberduck, you receive a registration key that disables the donation prompt that is displayed when quitting Cyberduck.

Recover a Registration Key

Registration keys can be recovered using the email address you registered with Paypal.

No registration key received

• A key is sent when the payment is no more pending.

• Verify that your email address registered with Paypal is still valid.

• Check the spam folder of your email application.

The registration key received cannot be opened

The registration key is sent to you by email automatically after the Paypal transaction has been completed. Make sure the filename of the registration key ends with .cyberducklicense. Some email applications change the extension to .xml when saving the attachment. If the key is invalid, the file must have been modified when saving it from your email application. Try the following:

• If you are using a webmail provider, try using a different browser or email client application to access your mail.

• Contact you hosting service provider how to download attachments.

• Forward the mail to a different mail account where you possibly don’t have an issue downloading attachments.

System requirements

macOSWindows

• Cyberduck 7.7 or later requires Mac OS X 10.9 or later and a 64Bit Intel architecture

• Cyberduck 7.1 or later requires Mac OS x 10.8 or later and a 64Bit Intel architecture

• Cyberduck 4.7 or later requires Mac OS X 10.7 or later and a 64Bit Intel architecture

• Cyberduck 4.4 or later requires Mac OS X 10.6 or later and a 64Bit Intel architecture

• Cyberduck 3.3 or later requires Mac OS X 10.5 or later.

• Cyberduck 3.0 or later requires Mac OS X 10.4 or later. The latest version available is 3.2.1 supporting Mac OS X 10.4.

• Cyberduck 2.5 or later requires Mac OS X 10.3.9 or later. The latest version available is 2.8.5 supporting Mac OS X 10.3.9.

• Cyberduck 2.3 or later requires Mac OS X 10.2 or later. The latest version available is 2.3.3 supporting Mac OS X 10.2.

Installation

macOSWindows

Move the unzipped application bundle Cyberduck.app from the Downloads to the /Applications folder on your harddisk.

Preferences and application support files location

macOSWindows

Preferences are saved in ~/Library/Preferences/ch.sudo.cyberduck.plist. Bookmarks, history, and connection profiles are saved in the application support directory. These settings are shared with Cyberduck CLI and Mountain Duck.

• ~/Library/Group Containers/G69SCX94XU.duck/Library/Application Support/duck/

Navigate to the Library folder using ⌘⇧-L or use Go → Go to Folder… in Finder.

Bug Reports and Feature Requests

To get help with bugs, feature requests, or other issues please refer to the support page.

Snapshot and Beta builds

See Preferences → Update.

Incompatibilities

• WindowsDragon. Cyberduck is not compatible with WindowsDragon.

• Sophos Anti-Virus On-access Scanning

• Opening the web browser to authenticate using OAuth does not work with Browser Chooser 2.